osTicket (ID : 83) package has been updated to version 1.11. osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

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Review, Rate and View Demo of osTicket here:
http://www.softaculous.com/apps/customersupport/osTicket

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