HESK (ID : 82) package has been updated to version 3.1.1. Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
View Demo and review of HESK here:
Get started with premium Shared Hosting-optimized for Shared websites.