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This article provides a guide on how to install Zammad on AlmaLinux VPS. If you're looking to run a robust open-source helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide will walk you through installing Zammad step by step. What is Zammad? Zammad is an open-source helpdesk and customer support system designed to help teams manage communication with customers across multiple channels. It provides a central place for handling tickets, emails, chats, phone calls, social media messages (like Twitter and Facebook), and more. Key Features of Zammad: Ticketing System: Centralized management of support requests (tickets). Multi-Channel Support: Integrates with email, web forms, chat, Twitter, Facebook, and phone systems. User Roles & Permissions: Granular control over what users and agents can access. Full-Text Search: Fast and intuitive search across all tickets and customer data. Knowledge Base: Built-in self-service portal to reduce repetitive tickets. Time Tracking: Keep track of how much time is spent on tickets. API Access: REST API for integrations and automations. Modern UI: Built with a responsive, user-friendly interface. Self-hosted : Available as a self-hosted app (great for privacy) Ideal Use Cases: IT support desks Customer service teams Managed service providers Web hosting companies Any business needing structured support workflows 🛠️ Requirements Before you begin, make sure you have: AlmaLinux 8 or AlmaLinux 9 VPS Root or sudo access At least 2 GB RAM (4 GB+ recommended) A domain name (optional, but useful for production) SELinux disabled How to Install Zammad on AlmaLinux VPS To install Zammad on AlmaLinux VPS, follow the steps below: Update the System sudo dnf update -y sudo dnf install epel-release nano -y sudo dnf install imlib2 -y Set Hostname (Optional but Recommended) hostnamectl set-hostname support.yourdomain.com Add your IP and hostname to /etc/hosts: sudo nano /etc/hosts Example entry: 127.0.0.1 support.yourdomain.com support Disable SELinux (or set to permissive) Check status: sestatus If enforcing, set to permissive: sudo setenforce 0 To make it permanent: sudo nano /etc/selinux/config Change: SELINUXpermissive Reboot if needed. Add Dependencies sudo dnf install postgresql nginx nodejs redis memcached sqlite-devel libyaml libyaml-devel -y curl -fsSL https://get.pnpm.io/install.sh | sh - Add Elasticsearch sudo tee /etc/yum.repos.d/elasticsearch.repo << EOF nameElasticsearch repository for 7.x packages baseurlhttps://artifacts.elastic.co/packages/7.x/yum gpgcheck1 gpgkeyhttps://artifacts.elastic.co/GPG-KEY-elasticsearch enabled1 autorefresh1 typerpm-md EOF Install Elasticsearch: sudo dnf install java-11-openjdk-devel -y rpm --import https://artifacts.elastic.co/GPG-KEY-elasticsearch sudo dnf install elasticsearch -y Configure Elasticsearch: sudo nano /etc/elasticsearch/elasticsearch.yml Add the following: cluster.name: es-almalinux node.name: es-node network.host: 127.0.0.1 Start and enable Elasticsearch: sudo systemctl daemon-reload sudo systemctl start elasticsearch sudo systemctl enable elasticsearch Add Zammad Repository Zammad provides its own YUM repo: sudo rpm --import https://dl.packager.io/srv/zammad/zammad/key sudo wget -O /etc/yum.repos.d/zammad.repo \ https://dl.packager.io/srv/zammad/zammad/stable/installer/el/8.repo (Replace /el/8.repo with /el/9.repo if you're using AlmaLinux 9.) Install Zammad sudo dnf install zammad -y sudo chmod -R 755 /opt/zammad/public/ This will install: Zammad app Nginx (as web server) PostgreSQL (as database) Elasticsearch (for search functionality) Systemd services Start and Enable Services sudo systemctl enable --now zammad sudo systemctl enable --now elasticsearch sudo systemctl enable --now nginx Configure Firewall Open required ports: sudo firewall-cmd --permanent --add-servicehttp sudo firewall-cmd --permanent --add-servicehttps sudo firewall-cmd --reload Access Zammad Web Installer Open your browser and go to: http://your-server-ip/ Or: http://support.yourdomain.com/ Follow the web-based setup wizard to: Create an admin user Configure email (for ticketing) Connect Slack or chat (optional) Set branding Secure with SSL (Recommended) Install Certbot: sudo dnf install certbot python3-certbot-nginx -y Edit Nginx configuration: sudo nano /etc/nginx/nginx.conf Configure ServerName directive: server { server_name support.yourdomain.com; root /usr/share/nginx/html; Run Certbot: sudo certbot --nginx -d support.yourdomain.com Follow the prompts to get your free Let's Encrypt SSL cert. Set up auto-renewal: echo "0 3 * * * root certbot renew --quiet" | sudo tee -a /etc/crontab You're Done 🎉 Zammad should now be fully operational. Log into the admin interface and start customizing workflows, email templates, triggers, and user roles. ✅ Tips Keep Zammad and your server updated. Set up regular backups (use zammad run rake for exporting data). Monitor logs (/var/log/zammad/) for issues. Troubleshooting Port 9200 not open? Elasticsearch might not be running. Restart it: sudo systemctl restart elasticsearch Permission issues? Run: sudo zammad run rake zammad:permissions:reset Got questions or hit an issue? Drop a comment or check out Zammad’s docs—they’re well-written and active. Conclusion You now know how to install Zammad on AlmaLinux VPS.

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